ITEM AVAILABILITY Temporarily Out of Stock / Backordered Items: If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-866-290-6417 and we will be happy to assist you. Pre-sell Items: Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information. Please note: The actual delivery date of your order depends on the shipping method you select. SECURITY ONLINE At Prescriptives Online, we understand how important security is to you. When you place an order at Prescriptives Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following: AOL 5.0 and higher Internet Explorer 5.0 and higher Mozilla Firefox 1.0.4 (Windows only) Netscape 6.0 (Windows only) Safari RSS MAXIMUM PURCHASE POLICY We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 per customer. If you have any questions please contact us at 1-866-290-6417 or via email and we will be happy to assist. REDEEMING PROMOTION CODES Steps for redeeming a Promotion Code: 1. Enter your Offer Code on the "Billing" page. 2. Promotion codes are case sensiTive and should be entered exactly as they appear. 3. When an Offer Code is accepted, the offer will be displayed in your "Order Review". When an Promotion Code is accepted, the offer will be displayed in your "Order Review". GIFT WRAP SERVICE Gift orders always receive special care at Prescriptives Online. For a $3.75 charge we will be happy to wrap your gift and include a gift card with your personal message. Your gift will arrive at its destination beautifully wrapped, tied with a gift ribbon. You may choose to include a gift card, on which we will print your personal message. Gift wrap service is provided for $3.75 per order. There is no additional charge for the personalized gift card. If you wish to have your Prescriptives order gift wrapped, simply select the "Gift Wrap" option during "Checkout" and follow the simple instructions. The gift wrap charge will be added when you continue the "Checkout" process. Please note: Multiple items within a gift order will be presented as one gift package. SALES TAX We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, WA. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us. PAYMENT OPTIONS Credit cards accepted: * American Express * Discover * MasterCard * Visa We’re sorry, we do not accept: * CODs * Layaway plan * Personal Checks * Money Orders * Credit cards with billing addresses outside the U.S. Important information: * For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.