Customer Service
Prescriptives Color for Lips, Cheeks, Eyes
General Information

FAQs


Are your Colorprint consultations free?
Where can I purchase Prescriptives products?
Where can I learn more about Prescriptives' Gone But Not Forgotten program?
Do you have products for sensitive skin?
Do you have oil-free products?
How do I get a job at Prescriptives, Inc.?
How do I get a job as a Prescriptives Analyst at counter?
Do you have a catalog?
Do you test on animals?
What is Prescriptives doing about REACH, the new EU chemicals regulation?
How can I find out about special events?
How can I get a Prescriptives Analyst to do my wedding makeup?
Can I use your products while under a Doctor's care or using a prescription medicine on my skin?
What is a Colorprint?
A Colorprint is Prescriptives method for determining your skin's undertone. It can help you find a foundation that exactly matches your skin, and creates endless possibilities for discovering colors for lips, cheeks and eyes that are right for you. Prescriptives Colorprint service is fast, free and available only at our counters. Use our Store Locator to find a Prescriptives counter store near you.
Are your Colorprint consultations free?
Prescriptives Colorprint consultations are fast, free and available only at Prescriptives. Use our Store Locator to find a Prescriptives counter store near you.
Where can I purchase Prescriptives products?
In most better department and specialty stores and online at prescriptives.com.
Where can I learn more about Prescriptives' Gone But Not Forgotten Program?
For assistance with locating a Prescriptives product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 5pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

Please note that a search may only be initiated for products within Prescriptives' basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800-216-7173 between 9am and 5pm EST, Monday through Friday.
Do you have products for sensitive skin?
Yes. We have a wide range of effective skincare products to provide Daily Care and Custom Care for all skin types.
Do you have oil-free products?
Yes. We have a wide range of effective skincare products to provide Daily Care and Custom Care for all skin types, and all our foundations are oil-free.
How can I get a job at Prescriptives Inc.?
Please contact Prescriptives Human Resources.
How do I get a job as a Prescriptives Analyst at counter?
Please apply directly at a department store where Prescriptives is sold.
Do you have a catalog?
We don't have a printed catalog, but all of our products can be viewed and purchased online.
Do you test on animals?
No. Prescriptives Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Prescriptives Inc. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
What is Prescriptives doing about REACH, the new EU chemicals regulation?
Click here to learn more about REACH for Consumer, Web Site, and Media Responses.
How can I find out about special events?
Visit any Prescriptives counter or sign up for our email newsletter at prescriptives.com to learn about the latest products, free samples and special events.
How can I get a Prescriptives Analyst to do my wedding makeup?
Visit any Prescriptives counter and speak to one of our Analysts. They will be happy to arrange time to meet with you alone or your entire bridal party. Use our store locator to find a counter near you.
Can I use your products while under a Doctor's care or using a prescription medicine on my skin?
It is always a good idea if you have any concerns to check with your doctor. As a general rule, our products are safe for use. However, we also suggest that you review the ingredients listed on the Prescriptives product with your physician.