Shop Online

Using the Shopping Bag

NEED NEW SHOPPING BAG IMAGE

Item Availability

Sold Out / Out of Stock Items:

Prescriptives products are now sold exclusively online at www.prescriptives.com for shipment to locations in the United States. You may purchase your favorite Prescriptives products, including the Calyx fragrance, here at www.prescriptives.com. Calyx fragrance can also be found at the fragrance bar in select retail stores.

Is the item you would like out of stock? We will be happy to alert you via email when your favorite is available again. Simply click on the link under the product “email me when available” and provide your email address.

Can't find your favorites? Need assistance? Connect with us online at prescriptives.com, call our toll-free number 1-866-290-6471, chat with a Prescriptives Beauty Expert at www.prescriptives.com or email us at to receive recommendations and assistance. We are happy to answer your questions and offer suggestions for products that will suit your needs.

Security Online

At Prescriptives Online, we understand how important security is to you. When you place an order at Prescriptives Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol.
The browsers that have this software are the following:

  • AOL 5.0 and higher
  • Internet Explorer 5.0 and higher
  • Mozilla Firefox 1.0.4 (Windows only)
  • Netscape 6.0 (Windows only)
  • Safari RSS

Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 per customer. If you have any questions please contact us at 1-866-290-6471 or via email and we will be happy to assist.

Redeeming Promotional Codes

Steps for redeeming a Promotion Code:

  1. 1. Enter your Offer Code on the "Billing" page.
  2. 2. Promotion codes are case sensitive and should be entered exactly as they appear.
  3. 3. When an Offer Code is accepted, the offer will be displayed in your "Order Review".

Gift Wrap Service

Gift orders always receive special care at Prescriptives Online.

Your gift will arrive at its destination beautifully wrapped, tied with a gift ribbon. You may choose to include a gift card, on which we will print your personal message.

If you wish to have your Prescriptives order gift wrapped, simply select the "Gift Wrap" option during "Checkout" and follow the simple instructions. The gift wrap charge will be added when you continue the "Checkout" process. Gift Wrap is $3.00 per order.

Please note: Multiple items within a gift order will be presented as one gift package.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us.

Payment Options

Credit cards accepted:

  • American Express
  • Discover
  • MasterCard
  • Visa

We also accept PayPal as a payment option on Prescriptives.com.

We're sorry, we do not accept:

  • CODs
  • Layaway plan
  • Personal Checks
  • Money Orders
  • Credit cards with billing addresses outside the U.S.

Important information:

  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Auto-replenishment

Enjoy automatic replenishment of many of your favorite Prescriptives products! Items eligible for this service will appear in your Shopping Bag with a "Replenishment Service" notation—and a pulldown menu that lets you select your desired interval: 30 days, 45 days, 60 days, 75 days, or 90 days.

To activate automatic replenishment, simply select the time interval for future shipments from the pulldown menu next to the item(s). These products will be automatically shipped to you at the intervals you select. There's no minimum number of products you must order, and you can cancel at any time prior to shipment.

When your replenishment order is ready to be processed, we will send an email reminder. Within a few days thereafter, your order will be shipped to your default shipping address and charged to your default credit card. You will receive a second email confirming the shipment of the order and that your credit card has been billed.

After your first shipment, replenishment orders can be cancelled and intervals may be changed at any time except once an order has been processed for shipment. To cancel or change your replenishment order, simply click on View/Edit My Replenishment Items in Your Account section of Prescriptives.com. Please note: Intervals must be set for more than 2 business days from the current date.

How To Shop Online

Step One

In the box located adjacent to the product, type in the quantity of product you wish to purchase (up to six [6] of any single item). More information on our Maximum Purchase policy.

Step Two

Click the "Add to Bag" icon to place the product selected in the desired quantity in your shopping bag. If there are multiple products on the same page that you wish to place into your shopping bag, you may enter the desired quantities for each product and then click "Add to Bag" once to place them all in your bag. At any time during shopping you may review the items in your shopping bag by clicking on "View Bag" at the top of each page. You may change your mind, delete item(s) in your shopping bag or cancel the entire order before placing it.

Step Three

When you've completed shopping, click the "Checkout" button found on each page. Follow the onscreen instructions to proceed through the checkout process. Please note that your shopping bag contents may be changed during checkout prior to clicking on "Submit Order". After your order has been submitted, an "Order Confirmation" page will be displayed and your order number will be provided, confirming that your order was successfully received. An email confirming receipt of your order should arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 1-866-290-6471 for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact Prescriptives Online Customer Service at 1-866-290-6471 or via email. For fastest service, please have your order number available.

Selecting Color Online

This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

VIEW BAG

Click on "View Bag" to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG

If you wish to delete an item in your Shopping Bag, simply go to "View Bag" and select the "Remove" button to the left of the product name. The item will be removed from your shopping bag.

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 per customer. If you have any questions please contact us at 1-866-290-6471 or via email and we will be happy to assist.