Standard shipping and handling charges per order (delivery for most standard orders within 5-7 business days).
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and are subject to change.
Due to the Christmas holiday shipping schedules, please note the following when placing your online orders:
Shipments to APO/FPO/DPO and U.S. Territories
For orders being shipped to APO/FPO/DPO military addresses and U.S. Territories addresses, please place your order by 12:00 Midnight (ET) on December 1, 2014 for delivery by Christmas.* All shipments to APO/FPO/DPO locations are shipped via Standard Service**.
Shipments to P.O. Box
For orders being shipped to P.O. Box addresses, please place your order by 6:00 PM (ET) on December 12, 2014 for delivery by Christmas*. All shipments to P.O. Boxes are shipped via Standard Service**.
Prescriptives Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Prescriptives Online package. Please select the option that best suits your delivery needs during Checkout.Standard Service
Due to longer processing times, Custom Blend Foundation and Powder must be ordered separately. Other products may not be placed in the same order with Custom Blend Foundation and Custom Blend Powder. All orders for Custom Blend Foundation and Custom Blend Powder receive Free Standard Shipping and are processed and shipped within 7-10 business days.
We currently accept orders that are billed or shipped within the U.S. only. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Orders with Overnight or 2nd Day Service will be shipped the same day if placed by 3:00 PM EST.
Orders with Overnight or 2nd Day Service require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, Prescriptives Online cannot accept responsibility for lost or stolen packages.
Some items sold by Prescriptives Online require special handling as specified by federal, state and local regulations governing the transport of these items.
Most items may be shipped to a P.O. Box or Military APO/FPO/DPO addresses, but some restrictions apply.
Orders being sent to P.O. Boxes or Military APO/FPO/DPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Service.
Prescriptives Online accepts orders being shipped to Alaska, Hawaii and the U.S. Territories. Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. Priority shipping methods (Overnight or 2nd Day Service) are not available for certain locations in Alaska, Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-290-6471.
If for any reason you are not happy with your purchase on Prescriptives.com, you may return the unused portion to us for a refund or exchange. If your purchase was completed on or after May 10, 2012, and the package was delivered in the U.S., you are eligible for free return shipping*.
Please note: *Offer cannot be applied to Prescriptives.com orders placed prior to May 10, 2012. Offer is subject to change. Some restrictions may apply.
If you wish to return item(s) purchased at Prescriptives.com prior to May 10, 2012:
7603 Trade Port Drive
Louisville, KY 40258
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box and the contents and contact us immediately at 1-866-290-6471.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.